Complaints Advisor Training
CPD Accredited | Free PDF & Hard Copy Certificate included | Free Retake Exam | Lifetime Access
Training Express Ltd
Summary
- Certificate of completion - Free
- Certificate of completion - Free
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
If you’ve ever considered working as a Complaints Advisor but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Complaints Advisor course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry.
The Complaints Advisor course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Complaints Advisor. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Complaints Advisor course, you will get a widely respected accreditation and a deeper knowledge of the topic.
Key Benefits
- Accredited by CPD
- Instant e-certificate
- Fully online, interactive course
- Self-paced learning and laptop, tablet, smartphone-friendly
- 24/7 Learning Assistance
CPD
Course media
Description
Curriculum
- Module 01: Introduction to Customer Relationship Management (CRM)
- Module 02: CRM Fundamentals
- Module 03: CRM Strategies
- Module 04: CRM Databases
- Module 05: Deepening Customer Relationship
- Module 06: Handling Customer Complaints
- Module 07: Introduction to Customer Service
- Module 08: What’s Different about Good Customer Service?
- Module 09: Customer Service Communication Strategies
- Module 10: Building Rapport Over the Phone
- Module 11: Active Listening and Managing Tough Callers
- Module 12: Problem Solving over the Phone
- Module 13: Business Telephone Skills
- Module 14: Diary Management and Note taking
- Module 15: Time Management
- Module 16: Organisational Skills
- Module 17: Communication Skills
Course Assessment
You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.
Certificate
Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Who is this course for?
The Complaints Advisor training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.
Requirements
There are no formal entry requirements for the course, with enrollment open to anyone!
Career path
Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Complaints Advisor training.
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Certificates
Certificate of completion
Digital certificate - Included
Certificate of completion
Hard copy certificate - Included
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.